FAQ & SHIPPING INFO

FAQ & SHIPPING

1Q: What is the quality of the printed products?
A: Our printed products are of excellent quality and designed to be durable. We take pride in delivering products that meet our high standards. You can expect vibrant prints and long-lasting durability from our carefully crafted items.

2Q: How much does shipping cost?
A: The shipping cost varies depending on the destination and the products ordered. We offer Free shipping for some products. However, for Art Canvas products, the shipping rates are calculated based on the size of the canvas.

3Q: How can I determine the exact shipping cost for my order?
A: To know the precise shipping cost for your order, simply proceed to checkout. The shipping rates will be calculated based on the destination and the products in your cart. You will see the shipping cost before making the payment.

4Q: Do you offer free shipping?
A: Yes, we offer free shipping on select occasions. To find out if there are any ongoing free shipping promotions, please check the banner at the top of the page. Any available coupons or offers will be mentioned there, including information about free shipping opportunities.

5Q: How long does it take to process an order?
A: Our products are made to order. Processing typically takes 2days, and shipping can take around 4-5 days within India and about 2 weeks for International orders. Please note that these timeframes are estimates and may vary. If you have any specific questions about your order, please contact our customer support team at support@the-fleamarket.com. Don't forget to include your order details when reaching out to us. Our team will be happy to assist you.

6Q: Do you offer international shipping?
A: Yes, we offer international shipping with estimated delivery times of 10-14 days. Shipping prices are calculated during the checkout process, ensuring transparency and accuracy for our international customers. If you have any questions about international shipping, feel free to reach out to our customer support team at support@the-fleamarket.com.

7Q: What should I do if my order arrives damaged or incorrect?
A: If your order arrives damaged or incorrect, please take photos of the items received and contact us via email at support@the-fleamarket.com with the details. We will promptly assist you in resolving the issue.

8Q: Can I cancel my order?
A: Yes, you can cancel your order, but only before it is processed. Once the order is processed, cancellation is no longer possible. If you need to cancel your order, please contact us as soon as possible at support@the-fleamarket.com.

9Q: Do you offer wholesale or bulk ordering options?
A: Yes, we offer wholesale and bulk ordering options. For design customization and further details, please contact us via email at support@the-fleamarket.com.

10Q: Can I make changes to my order after it has been placed?
A: Changes to your order can be made, but only before it is processed. If you need to modify your order, please contact us as soon as possible at support@the-fleamarket.com before we begin processing it.

11Q: What is your refund policy?
A: For detailed information about our refund policy, please visit the "Refund Policy" link at the bottom of the page. If you have any specific questions or need further assistance, please don't hesitate to contact us via email at support@the-fleamarket.com. Our dedicated team will be happy to assist you with any refund-related inquiries.

12Q: How can I track my order?
A: To track your order, you can visit the "Track Order" page on our website. Simply enter your order number and email address to get real-time updates on the status and location of your package.

13Q: What payment methods do you accept?
A: We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, we also offer payment through PayPal for added convenience and security.

14Q: Do you offer gift wrapping or personalized messages?
A: Currently, we do not offer gift wrapping services or personalized messages. However, our products are carefully packaged and make great gifts for loved ones.

15Q: Can I change the shipping address after placing an order?
A: We understand that unforeseen circumstances may require a change in the shipping address. Please contact us as soon as possible via email at  support@the-fleamarket.com. with your order details. We will do our best to accommodate your request if the order has not been shipped yet.

16Q: Do you have a size chart available?
A: Yes, we provide a size chart for our apparel products. You can find the size chart link in the Product Images and also under the "Description" tab on the product page, next to the available size options. Please refer to the size chart to ensure you select the right size for your desired fit.

17Q: Can I return a customized or personalized item?
A: Unfortunately, we are unable to accept returns or offer refunds for customized or personalized items unless they arrive damaged or defective. We take pride in ensuring the quality of our personalized products, and each item goes through a thorough quality check before shipment.

18Q: How can I leave a review for a product?
A: We value your feedback and encourage you to leave a review for the products you've purchased. You can leave a review on the product page itself by clicking on the "Write a Review" button. Your reviews are greatly appreciated and help other customers make informed decisions.

19Q: Do you offer gift cards?
A: Yes, we offer gift cards that make perfect gifts for any occasion. You can purchase gift cards directly from our website. Gift cards are delivered via email and can be redeemed at checkout.

20Q: Can I change or cancel a personalized order?
A: Unfortunately, personalized orders cannot be changed or canceled once they have been placed. We recommend reviewing all customization details carefully before submitting your order to ensure accuracy.

21Q: Do you ship to PO Box addresses?
A: No, we cannot ship to PO Box addresses. Typically only national postal operators (like the US Postal Service or Canada Post) are able to deliver orders to PO Boxes. Many of our products including framed posters and bulkier shipments are too large to be accepted by national postal operators, so we use commercial companies (like FedEx) to deliver these products that cannot deliver to PO Boxes. We suggest you use a physical address instead of a PO Box address to ensure smooth delivery.

22Q: How can I contact customer support for further assistance?
A: For further assistance, you can reach our customer support team by sending an email to support@the-fleamarket.com or by direct message on Facebook and Instagram. Visit the "Contact Us" link at the bottom of the page for more information.

23Q: Are there any discounts or promotions available?
A: Yes, we frequently offer discounts and sales. However, please note that our new collections and limited edition collections are excluded from discounts to maintain their exclusivity. Stay updated on our website and social media for the latest promotions.

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